Refund & Cancellation Policy

15-day money-back guarantee

If you change your mind, contact us within 15 calendar days of your purchase to request a full refund under our voluntary guarantee. This is the deadline for submitting your request, not the time it takes for us to reply or for the refund to reach your payment method. Keep a copy of your request and its sending date.

This guarantee is additional to your legal rights. It does not reduce any longer cancellation period or other refund rights available under applicable law or Paddle's terms.

Rights that may last longer

Our voluntary guarantee applies alongside the mandatory consumer protections that apply to your purchase. These protections can differ by country; the 15-day period is not a worldwide limit on refunds or cancellation rights.

For some purchases in the UK, EU and other markets, a 14-day withdrawal right applies. Rights concerning faulty or misdescribed products may also apply after the guarantee ends. Starting to use Our I Do does not, by itself, waive any statutory right.

Request a refund

Email [email protected] with the purchase email and order reference. Never send passwords or full card details.

For Paddle purchases, you can also use the support link in your receipt or request a refund at Paddle buyer support. Requests are handled under the applicable purchase terms and legal rights.

No recurring subscription

Our I Do is a one-off purchase. There is no recurring subscription or automatic renewal to cancel. To cancel a purchase and request your money back, use the refund procedure above.

After a refund

A full refund ends the corresponding paid plan access, including shared access. Download information you want to retain before access ends where possible; downloading is not a condition for exercising your rights. Refunding a payment and deleting account data are separate processes.

Problems with the service

Contact us if your purchased access is missing or the planner does not work as described. The 15-day guarantee is not a deadline for reporting a defect or exercising mandatory rights.

For purchases through Paddle, read its Refund Policy and Buyer Terms.